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Both the Okta Privileged Access client and server provide a troubleshooting tool to help our support team quickly see and resolve any issues This tool collects local logs and submits them to the Okta Privileged Access support team and generates a unique support code that you can share with our support team when troubleshooting your issue
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Giving admin access to Okta Support allows them to sign in to your org and troubleshoot issues In the Admin Console go to Settings Account In the Give Access to Okta Support section click Edit To enable Impersonation for Support cases select Grant impersonation for a case This grants Okta Support read only admin access to your org for 24
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We incorporated Lightning Components to replace some troublesome Javascript buttons We also solved some issues they were experiencing in their Salesforce community Our developers added Live Agent Chat new functionality that allows agile communication between Okta s support team and their customers which is much faster than communicating
We have a robust Help Center for self service where you ll access the latest and greatest technical content stay current on new feature releases and engage with Okta experts and each other in the Okta Community
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Browse a collection documentation related to Okta 39 s products solutions and services Find the perfect product for your Okta organization
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See Object Reference for Salesforce and Lightning Platform for more details and troubleshooting To allow user and group data to be shared between Okta and Salesforce you need to configure the provisioning settings
Hi how can we help you Resources grouped by platform and products Guides troubleshooting tips and more On demand and live trainings and webinars See and influence Okta 39 s product roadmap Community answers best practices and more Customer case studies stories and more I 39 m not able to log in to okta with my credentials
Not yet an Okta customer If you don t have an Okta organization or credentials use the Okta Digital Experience Account to get access to Learning Portal Help Center Certification Okta com and much more Learn more Log into your Okta account here
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Okta Customer Support Services
Are you an Okta Administrator looking for resources when you need help In this 30 minute self paced course you will have an opportunity to Explore the Okta Help Center Review a troubleshooting checklist
Visit the Okta Help Centre for FAQs and support articles and the Okta Community As an App Partner you ll also be eligible to join live Okta training sessions Email partners okta com to register How do I get in touch with Okta support
Okta documentation for end users
Okta app integrations serve as a configured connection between Okta features like Okta Universal Directory and external apps that provide a service like Zoom or Box App integrations on the Okta End User Dashboard are sometimes referred to as tiles or apps
Okta Lightning Help
Support Services are a subscription support offering that includes access to program resources that help all customers use and maximize their Okta investment Okta s current support policy consists of the Okta Premier Success Plans as described below
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Install and configure the app Authenticate Work with apps protected by Okta on mobile devices Organize and access your apps on the dashboard Access your apps directly from the browser plugin Need help Reach out to your organization 39 s IT department with your comments or questions 2024 Okta Inc All Rights Reserved
May 7 2024 One way to ensure your company s Chorus instance is buttoned up is by using Okta for single sign on to Chorus This also enables your organization to provision and deprovision access to Chorus for individual users in one single platform
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Take this free learning series for an overview of Okta 39 s product portfolio including Workforce Identity Cloud WIC and Customer Identity Cloud CIC powered by Auth0 Ideal for Administrators new to WIC Developers new to CIC or Identity professionals preparing for Okta Professional Certification